Shipping & Returns Policy
Shipping & Returns
Delivery Charges
ROW – All international orders will be subject to a €25 delivery charge.
General Orders
We aim to despatch all general orders within 5 to 7 working days. However, we politely ask you to bear with us during times of high demand – including, but not limited to drop days, holidays and sales periods.
Pre-Orders
Pre-ordered products will be subject to our usual shipping procedure; which means they’ll be dispatched 4 to 5 weeks after release day. If we experience any delays, we will inform you via email.
Returns
We do not offer any refunds unless the product was delivered damaged. However we do offer exchanges and store credit.
If you’re looking to return a product, your item must:
- be sent back within 14 days of the delivery date.
- be in its original, unused, unaltered and unwashed condition.
- have all original tags attached.
Please return your product to the following address:
All refunds and exchanges will be processed within 14 working days.
Unfortunately, we do not offer a free returns service at this moment in time.
For further assistance, please email: kintsugiapparelltd@gmail.com